FAQ
The launch questions, answered.
Use this page to compare scent, formula, wash performance, subscriptions, shipping, and returns before you checkout.
FAQ section
Fragrance & Scent
How long does the scent last?
Our fragrances are designed to last from wash to wash. Depending on fabric type and drying method, you can expect the scent to linger for several days.
For maximum longevity, pair our detergent with our softener and air-dry when possible. Heat from tumble dryers can reduce scent life, so lower heat settings preserve fragrance much better than high heat.
How is Spill That different from other fragranced detergents?
Most laundry brands use industrial fragrances designed for immediate impact that fades fast. Our scents are developed by perfumers in Grasse, France, the birthplace of fine perfumery.
Each scent is built on an olfactory pyramid with top, heart, and base notes, so it unfolds over time and keeps surprising you as it wears on fabric.
Can I layer scents?
Absolutely. Spill That was created to smell like you, not everyone else, because scent is deeply tied to identity and self-expression.
Our three scents, Fleurs Blanches + Amber Desire, Bergamot + Honey Snooze, and Rose + Cedar Reset, were designed to complement each other. Try pairing detergent in one scent with softener in another to create a layered fragrance profile that feels uniquely yours.
What is scent layering?
Scent layering means combining several fragrances to create a scent profile that feels personal, authentic, and unique to you.
You can layer through your body, hair, and clothes, or start simply by pairing one Spill That detergent with a different Spill That softener.
FAQ section
Formulation & Safety
What ingredients do you use?
Our formulas are 90% natural origin and plant-based. We use plant-based surfactants, plant-derived cleaning agents, and a blend of natural and safe synthetic fragrances. All fragrances are IFRA compliant.
We are free from SLS/SLES, phosphates, parabens, phthalates, optical brighteners, and EDCs (endocrine-disrupting chemicals). Full ingredient lists are available on every product page.
Full ingredient breakdown: Lauryl Glucoside, Cocamidopropyl Betaine, Ethanol, Citric Acid, Sodium Hydroxide, fragrance.
I have sensitive skin — what should I know?
We formulate without sulphates, optical brighteners, or synthetic dyes. Our fragrance is dosed at 1% and disclosed in full on every product page.
If you have specific allergies or sensitivities, check the ingredient list on the product page or email us at info@spillthat.com. As with any new detergent, we recommend a patch-test if you have known reactions.
Is Spill That vegan and cruelty-free?
Always. Our formulations are 100% vegan and never tested on animals. This is non-negotiable for us.
What certifications do you hold?
Our fragrances are IFRA compliant. Our formulas are vegan and not tested on animals.
FAQ section
Performance
Does it clean as well as mainstream brands?
Yes. Our plant-based cleaning system tackles everyday stains like food, sweat, oil, and grass without relying on the harsher ingredients common in conventional detergents.
The difference is that your clothes come out clean and smell like a fine fragrance — formulated without optical brighteners or harsh sulphates.
How many washes do I get per pouch?
Our 750 ml pouches deliver approximately 15 washes at the recommended dose of 50 ml.
What machines and fabrics is it suitable for?
Spill That works in all washing machines, including front-load, top-load, and HE (high-efficiency) machines.
It is suitable for cotton, synthetics, delicates, linen, and intimates. For specific care instructions, always check the label on your garment.
FAQ section
Shipping, Subscription & Returns
Where do you ship?
We ship across the EU. Shipping availability and delivery estimates are shown at checkout once you enter your address.
How does the subscription work?
Choose your favourite scent or scents, set your delivery frequency, monthly, bi-monthly, or quarterly, and save 8% on every order.
You can swap scents, skip a delivery, or cancel anytime from your account. No commitments, no hassle.
What is your return or exchange policy?
You have a 14-day right of withdrawal under EU consumer law: you can return your order within 14 days of receiving it for a full refund. To be eligible, the pouches must be unused and in their original condition. To start a return, email info@spillthat.com with your order number.
For damaged or leaking products, see the next question.
What if my product is damaged or leaking?
If your product has a manufacturing defect or was damaged during shipping, email info@spillthat.com within 10 days of receiving your order.
Please include your order number and photos of the damaged item. We are happy to replace damaged or broken products.
Do you offer a satisfaction guarantee?
We want you to be completely obsessed with your Spill That experience. If something is not right, email us at info@spillthat.com and we will sort it out.